{"id":2,"date":"2025-09-03T00:18:23","date_gmt":"2025-09-03T00:18:23","guid":{"rendered":"https:\/\/www.washnfolded.com\/?page_id=2"},"modified":"2025-10-21T23:44:35","modified_gmt":"2025-10-21T23:44:35","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/www.washnfolded.com\/es\/terms-of-service\/","title":{"rendered":"Condiciones de uso"},"content":{"rendered":"<p><strong>Wash N Folded \u2013 Terms of Service<\/strong><br><strong>Last Updated:<\/strong>&nbsp;October 15, 2025<br><strong>Effective Date:<\/strong>&nbsp;Upon Acceptance<\/p>\n\n\n\n<p><strong>1. Acceptance of Terms<\/strong><br>By scheduling a pickup, placing an order, or using any Wash N Folded (\u201cWNF,\u201d \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d) website, mobile app, or service, you (\u201cCustomer,\u201d \u201cyou,\u201d or \u201cyour\u201d) agree to these Terms of Service and the policies referenced herein. These Terms govern all aspects of laundry pickup, processing, delivery, membership, and related services (collectively, the \u201cServices\u201d).<br>If you do not agree, do not use the Services.<\/p>\n\n\n\n<p><strong>2. Eligibility and Account Registration<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must be\u00a0<strong>18 years or older<\/strong>\u00a0and legally capable of entering into binding agreements.<\/li>\n\n\n\n<li>You agree to provide accurate information, maintain one account per household, and keep your payment method current.<\/li>\n\n\n\n<li>Failure to maintain valid account details may result in suspension or termination.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Service Scope<\/strong><br>WNF provides pickup, wash, dry, fold, and delivery of machine-washable laundry. We do&nbsp;<strong>not<\/strong>&nbsp;offer dry cleaning or garment pressing services.<br>All laundry is washed&nbsp;<strong>separately<\/strong>&nbsp;per customer order in sanitized commercial-grade equipment.<\/p>\n\n\n\n<p><strong>4. Refusal of Service<\/strong><br>To protect our team and facilities,&nbsp;<strong>WNF reserves the right to refuse or return unprocessed laundry<\/strong>&nbsp;that contains, in whole or in part:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Blood, urine, feces, vomit, or bodily fluids<\/strong>\u00a0beyond normal household traces<\/li>\n\n\n\n<li><strong>Mold, mildew, bedbugs, lice, or other infestations<\/strong><\/li>\n\n\n\n<li><strong>Chemical contamination<\/strong>\u00a0(e.g., gasoline, solvents, oils, paint)<\/li>\n\n\n\n<li><strong>Excessive debris, pet hair, or garbage<\/strong><\/li>\n\n\n\n<li><strong>Unwashable materials or non-machine-safe fabrics<\/strong><\/li>\n<\/ul>\n\n\n\n<p>If such laundry is received:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It may be returned\u00a0<strong>\u201cAS IS\u201d<\/strong>\u00a0unwashed.<\/li>\n\n\n\n<li>A\u00a0<strong>$35 violation\/sanitation fee<\/strong>\u00a0will apply.<\/li>\n\n\n\n<li>Repeated violations may result in\u00a0<strong>account termination<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Pickup, Delivery, and Missed Appointments<\/strong><br><strong>Scheduling<\/strong><br>Pickups must be scheduled by 6:00 PM CST the day before service.<br>Orders have a&nbsp;<strong>$45 minimum charge<\/strong>.<br><strong>Missed Pickups<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Missed Pickup Fee:\u00a0<strong>$15 (curbside)<\/strong>\u00a0or\u00a0<strong>$30 (doorbell hand-off)<\/strong><\/li>\n\n\n\n<li>If cancellation occurs after 6 AM CST on the pickup day, these fees apply.<\/li>\n<\/ul>\n\n\n\n<p><strong>Delivery<\/strong><br>Customers may select:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Front Porch\/Drop-Off (contactless)<\/strong>, or<\/li>\n\n\n\n<li><strong>Doorbell Hand-Off (in-person)<\/strong><\/li>\n<\/ul>\n\n\n\n<p>If an unsafe condition (e.g., unrestrained pets, blocked access) prevents delivery, the order may be held, and additional fees may apply.<br><strong>Weather Policy<\/strong><br>WNF double-bags laundry in bad weather but is not liable for damage or theft after drop-off in unsecured areas.<\/p>\n\n\n\n<p><strong>6. Laundry Condition and Customer Responsibility<\/strong><br>You certify that all laundry turned over to WNF:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is\u00a0<strong>safe and sanitary<\/strong>\u00a0for handling<\/li>\n\n\n\n<li>Contains\u00a0<strong>no biohazardous materials<\/strong><\/li>\n\n\n\n<li>Is\u00a0<strong>free of sharp objects, jewelry, money, pens, or electronics<\/strong><\/li>\n\n\n\n<li>Is\u00a0<strong>machine-washable<\/strong>\u00a0and labeled accordingly<\/li>\n<\/ul>\n\n\n\n<p>WNF is not responsible for damage caused by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pre-existing stains or fabric defects<\/li>\n\n\n\n<li>Items left in pockets<\/li>\n\n\n\n<li>Color bleeding, shrinkage, or weak fabrics<\/li>\n\n\n\n<li>Garments without proper care labels<\/li>\n<\/ul>\n\n\n\n<p>Laundry suspected of contamination will be returned unprocessed and subject to the violation fee.<\/p>\n\n\n\n<p><strong>7. Pricing and Payment<\/strong><br>All Services are billed by weight, with a&nbsp;<strong>$45 minimum<\/strong>&nbsp;per order.<br>Prices are published at&nbsp;<strong><a target=\"_blank\" href=\"https:\/\/www.washnfolded.com\/es\/\" rel=\"noreferrer noopener\">washnfolded.com<\/a><\/strong>&nbsp;and may change without notice.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment is due at order processing via valid credit\/debit card.<\/li>\n\n\n\n<li>Receipts and notifications are provided by email or text.<\/li>\n\n\n\n<li>Accounts with unpaid invoices may be suspended until balance is cleared.<\/li>\n<\/ul>\n\n\n\n<p><strong>8. Coverage and Loss Policy<\/strong><br>Each order automatically includes&nbsp;<strong>FREE coverage up to $75 total<\/strong>, or&nbsp;<strong>$25 per garment<\/strong>, whichever is less.<br>Optional upgrades:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Basic Coverage ($2):<\/strong>\u00a0Up to $175 total<\/li>\n\n\n\n<li><strong>Premium Coverage ($3.50):<\/strong>\u00a0Up to $400 total<\/li>\n\n\n\n<li><strong>Premium Plus ($5):<\/strong>\u00a0Up to $700 total<\/li>\n<\/ul>\n\n\n\n<p>Claims for loss or damage must be submitted within&nbsp;<strong>24 hours of delivery<\/strong>&nbsp;to&nbsp;<strong><a target=\"_blank\" href=\"mailto:hello@washnfolded.com\" rel=\"noreferrer noopener\">hello@washnfolded.com<\/a><\/strong>.<br>Reimbursement will be issued as&nbsp;<strong>credit toward future service<\/strong>, not cash.<\/p>\n\n\n\n<p><strong>9. Limitation of Liability<\/strong><br>WNF\u2019s total liability for lost or damaged laundry shall&nbsp;<strong>not exceed ten (10) times the cleaning cost<\/strong>&nbsp;of the item,&nbsp;<strong>capped at $200 per order<\/strong>, even if higher coverage was purchased.<br>We are not liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Natural deterioration of fabric or stitching<\/li>\n\n\n\n<li>Weather-related damage post-delivery<\/li>\n\n\n\n<li>Customer-provided hangers or bags lost in transit<\/li>\n\n\n\n<li>Delay due to weather, road closures, or force majeure<\/li>\n<\/ul>\n\n\n\n<p><strong>10. Safety and Sanitation Policy<\/strong><br>For the safety of our Laundry Experts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pets must be secured during pickup and delivery.<\/li>\n\n\n\n<li>Laundry must be free from insects, mold, or bodily fluids.<\/li>\n\n\n\n<li>Drivers may refuse unsafe pickup locations or conditions.<\/li>\n<\/ul>\n\n\n\n<p>Violations incur a&nbsp;<strong>$35 sanitation fee<\/strong>, and repeat offenders may be permanently banned.<\/p>\n\n\n\n<p><strong>11. Membership and Promotions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Memberships require a\u00a0<strong>minimum two-month commitment<\/strong>\u00a0to qualify for discounts.<\/li>\n\n\n\n<li>Promotional credits or discounts\u00a0<strong>expire after 30 days<\/strong>\u00a0and are\u00a0<strong>non-transferable<\/strong>.<\/li>\n\n\n\n<li>Misuse of promo codes may result in account suspension.<\/li>\n<\/ul>\n\n\n\n<p><strong>12. Communication &amp; Notifications<\/strong><br>By creating an account, you consent to receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Text and email notifications regarding orders<\/li>\n\n\n\n<li>Occasional marketing or promotional messages (opt-out available)<\/li>\n<\/ul>\n\n\n\n<p>Standard messaging rates may apply.<\/p>\n\n\n\n<p><strong>13. Termination of Service<\/strong><br>WNF reserves the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suspend or terminate service for repeated violations, unpaid invoices, unsafe conditions, or abuse.<\/li>\n\n\n\n<li>Refuse service at any time for any reason, with or without cause.<\/li>\n<\/ul>\n\n\n\n<p><strong>14. Indemnification<\/strong><br>You agree to indemnify and hold harmless WNF, its employees, and affiliates from any claims, damages, or liabilities arising from your use of the Services, including violation of these Terms or submission of unsanitary or hazardous items.<\/p>\n\n\n\n<p><strong>15. Governing Law<\/strong><br>These Terms are governed by the laws of the&nbsp;<strong>State of Texas<\/strong>. Any disputes shall be resolved in&nbsp;<strong>Bexar County, Texas<\/strong>, under binding arbitration.<\/p>\n\n\n\n<p><strong>16. Contact Information<\/strong><br><strong>Wash N Folded<\/strong> <strong>Address (\u00a0for employees only no public access)<\/strong><br><img decoding=\"async\" src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/14.0\/apple-medium\/1f4cd@2x.png\" alt=\":round_pushpin:\">\u00a07550 W Interstate 10, Ste 800-171, San Antonio, TX 78229<br><img decoding=\"async\" src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/14.0\/apple-medium\/1f4de@2x.png\" alt=\":telephone_receiver:\">\u00a0<a href=\"tel:2108026797\" target=\"_blank\" rel=\"noreferrer noopener\">(210) 802-6797<\/a><br><img decoding=\"async\" src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/14.0\/apple-medium\/2709-fe0f@2x.png\" alt=\":email:\">\u00a0<a href=\"mailto:hello@washnfolded.com\" target=\"_blank\" rel=\"noreferrer noopener\">hello@washnfolded.com<\/a><br><img decoding=\"async\" src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/14.0\/apple-medium\/1f310@2x.png\" alt=\":globe_with_meridians:\">\u00a0<a href=\"https:\/\/www.washnfolded.com\/es\/\" target=\"_blank\" rel=\"noreferrer noopener\">washnfolded.com<\/a><\/p>\n\n\n\n<p><strong>17. Customer Acknowledgment<\/strong><br>By signing up for an account or submitting an order, you certify that:<\/p>\n\n\n\n<p>You understand that noncompliance may result in additional fees or account termination.<\/p>\n\n\n\n<p>You have read and understood these Terms of Service.<\/p>\n\n\n\n<p>Your laundry meets WNF\u2019s\u00a0<strong>Safety &amp; Sanitation Policy<\/strong>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Wash N Folded \u2013 Terms of ServiceLast Updated:&nbsp;October 15, 2025Effective Date:&nbsp;Upon Acceptance 1. Acceptance of TermsBy scheduling a pickup, placing an order, or using any Wash N Folded (\u201cWNF,\u201d \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d) website, mobile app, or service, you (\u201cCustomer,\u201d \u201cyou,\u201d or \u201cyour\u201d) agree to these Terms of Service and the policies referenced herein. These Terms [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.washnfolded.com\/es\/wp-json\/wp\/v2\/pages\/2","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.washnfolded.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.washnfolded.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.washnfolded.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.washnfolded.com\/es\/wp-json\/wp\/v2\/comments?post=2"}],"version-history":[{"count":2,"href":"https:\/\/www.washnfolded.com\/es\/wp-json\/wp\/v2\/pages\/2\/revisions"}],"predecessor-version":[{"id":96,"href":"https:\/\/www.washnfolded.com\/es\/wp-json\/wp\/v2\/pages\/2\/revisions\/96"}],"wp:attachment":[{"href":"https:\/\/www.washnfolded.com\/es\/wp-json\/wp\/v2\/media?parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}