FREQUENTLY ASKED QUESTIONS
How Do I Sign Up for Wash N Folded?
You can easily sign up here! Choose between a one-time pickup or a recurring subscription (weekly or bi-weekly). Customize your wash preferences, add payment details, and you’re set — no long-term contract required.
What Areas Do You Service?
We proudly serve San Antonio and Castroville — and we’re expanding! If we don’t cover your ZIP code yet, you can join our waiting list to be notified as soon as service becomes available.
What Is the Turnaround Time?
Most orders are delivered the next day after pickup. Saturday pickups are delivered Monday. Same-day rush service is available for an extra $30 (up to 50 lbs).
Do You Clean Comforters and Oversized Items?
Yes! We handle all washable oversized items — comforters, duvets, blankets, rugs — in our high-capacity commercial washers. This ensures deep, even cleaning without damage to your home machine.
Do You Offer Business or Commercial Laundry Services?
Absolutely. We serve restaurants, salons, Airbnbs, gyms, and offices with customized pickup schedules, bulk discounts, and sanitized processing. Ask about membership plans for consistent weekly service.
Can I Choose My Detergents?
Yes — you can select from non-scented hypoallergenic detergent and premium scented detergent.
What If I Forget to Leave My Laundry Out?
Don’t worry — you’ll get reminder texts and emails to help avoid missed pickups. If our driver arrives and the laundry isn’t ready, a missed pickup fee ($15–$30 depending on service type) may apply.
Can You Pick Up or Deliver to My Work Address?
Yes! We can collect and return laundry at any address within our service area. Simply add special instructions or preferred times to your account so our driver can coordinate pickup conveniently.
Are You Closed on Holidays?
Yes. We observe major holidays including Thanksgiving, Christmas Eve & Day, New Year’s Day, Memorial Day, Independence Day, and Labor Day — plus local observances like Juneteenth and Veterans Day. Service resumes the next business day.
Holiday Closures (2025–2026)
- Oct 12, 2025: Columbus Day / Indigenous Peoples’ Day
- Oct 31–Nov 2, 2025: Halloween & Día de los Muertos (Closed)
- Nov 11, 2025: Veterans Day
- Nov 26–27, 2025: Thanksgiving
- Dec 24–26, 2025: Christmas & Kwanzaa (Closed)
- Jan 1, 2026: New Year’s Day / Kwanzaa
- Jan 19, 2026: MLK Day
- Feb 16, 2026: Presidents’ Day / Chinese New Year
- Apr 5, 2026: Easter (Closed Sundays)
- May 5, 2026: Cinco de Mayo
- May 10, 2026: Mother’s Day (Closed Sundays)
- May 25, 2026: Memorial Day
- Jun 19, 2026: Juneteenth
- Jun 21, 2026: Father’s Day (Closed Sundays)
- Jul 4, 2026: Independence Day
- Sep 7, 2026: Labor Day
- Oct 12, 2026: Columbus Day / Indigenous Peoples’ Day
- Oct 31–Nov 2, 2026: Halloween & Día de los Muertos (Closed)
- Nov 11, 2026: Veterans Day
- Nov 25–26, 2026: Thanksgiving
- Dec 24–26, 2026: Christmas & Kwanzaa (Closed)
